Service
- Technical support services are available to help you troubleshoot errors and problems that occur when you run an IoT solution
- Technical support is provided only in the case of an agreed technical support contract
- The user can ask for help by phone at +420 777 714 484 on weekdays from 8.00 to 17.00 or by e-mail at support@jotio.tech
- Once you have contacted someone from our team, you will agree on how to resolve your issue
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Annual technical support
Annual technical support is provided on the basis of a maintenance contract signed for 12 calendar months each. The user signs the contract for the specified purpose. Annual technical support is also part of the purchase of a new product in the first year.
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One-time technical support service
It is a one-time paid service for users who do not have a maintenance contract. This service includes technical support services or other consultations as required by the user.
Case resolution time depends on a number of factors, some of which are not affected by JoTio Tech s.r.o. These factors include, for example, technology constraints, custom workflow constraints, security factors, integration with third-party applications, and customer availability.
Technical Support JoTio Tech s.r.o. tries to answer questions and propose solutions usually within 24h, when the question was received, however the time of case handling may be influenced by its complexity and complexity.
Although handling the case is the main goal of our technical support in the shortest possible time to the customer’s satisfaction, it is not possible to guarantee or estimate the time of the case in advance.
Maintenance
Maintenance is a service that is provided at annual intervals and serves to ensure the long-term sustainability of the project. Maintenance is provided on the basis of a maintenance contract signed for 12 calendar months.
- Standard technical support
- Remote control of system function
- Regular Update and Upgrade
- Operator training
- Device calibration
- Replacing the battery
Case resolution time depends on a number of factors, some of which are not affected by JoTio Tech s.r.o. These factors include, for example, technology constraints, custom workflow constraints, security factors, integration with third-party applications, and customer availability.
Technical Support JoTio Tech s.r.o. tries to answer questions and propose solutions usually within 24h, when the question was received, however the time of case handling may be influenced by its complexity and complexity.
Although handling the case is the main goal of our technical support in the shortest possible time to the customer’s satisfaction, it is not possible to guarantee or estimate the time of the case in advance.