Service
FORMS OF TECHNICAL SUPPORT
ROČNÍ TECHNICKÁ PODPORA
Annual technical support is provided on the basis of a maintenance contract signed for 12 calendar months. The user signs a contract for a specified purpose. Annual technical support is also included in the first year with the purchase of a new product.
JEDNORÁZOVÁ SLUŽBA TECHNICKÉ PODPORY
This is a one-time paid service for users who do not have a cleaning (maintenance) contract. This service includes technical support services, or other consultations according to the user's request.
Technical support services are provided to assist in resolving errors and issues encountered while operating the IoT solution
Technical support is provided only in the case of a technical support contract
Once you get in touch with someone from our team, together you will agree on a course of action to solve your problem.
You can request assistance by calling +420 777 714 484 on weekdays from 8 a.m. to 5 p.m.
Or leave us a message using the form below.
Technical support services are provided to assist in resolving errors and issues encountered while operating the IoT solution
Technical support is provided only in the case of a negotiated technical support contract
After establishing contact with someone from our team, you will agree together on the procedure for solving your problem.
You can request assistance by calling +420 777 714 484 on weekdays from 8 a.m. to 5 p.m.
Or leave us a message using the form below.
FORMS OF TECHNICAL SUPPORT
ANNUAL TECHNICAL SUPPORT
Annual technical support is provided on the basis of a maintenance contract signed for 12 calendar months. The user signs a contract for a specified purpose. Annual technical support is also included in the first year with the purchase of a new product.
ONE-STOP TECHNICAL SUPPORT SERVICE
This is a one-time paid service for users who do not have a maintenance contract. This service includes technical support services, or other consultations according to the user's request.
- Maintenance is a service provided at annual intervals to ensure the long-term sustainability of a project.
- Maintenance is provided on the basis of a maintenance contract signed for 12 calendar months at a time.
How can such maintenance look like?
Standard technical support
Remote control of system function
Regular Update and Upgrade
Operator training
Device calibration
Replacing batteries
MAINTENANCE
Maintenance is a service that is provided at annual intervals and serves to ensure the long-term sustainability of the project.
Maintenance is provided on the basis of a maintenance contract signed for 12 calendar months at a time.
How can such maintenance look like?
Standard technical support
Remote control of system function
Regular Updates and Upgrades
Operator training
Device calibration
Changing batteries
The case resolution time depends on a number of factors, some of which cannot be influenced by the technical support of JoTio Tech s.r.o. These factors include, for example, inherent technological limitations, limitations imposed by the user's own workflow, security factors, integration with third-party applications, or customer availability.
Technical support JoTio Tech s.r.o. tries to answer questions and propose solutions usually within 24 hours of receiving the inquiry, however, the time of solving the case may be influenced by its complexity and complexity.
Přestože je vyřízení případu v co nejkratší době, nelze dopředu garantovat ani odhadovat dobu řešení případu.